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Delighting customers is the name of the game in which we are all engaged. |
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- Berry - |
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| Your Pro QC Account Manager is Your Key to Success. |
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Establish your account (new clients).
Your account manager will arrange this for you. |
- Establish your online reporting database access.
- You provide us with a factory contact and advise each of your suppliers that Pro QC represents you and can order shipments held if they do not pass inspection.
- Our local Project Coordinators call each factory contact to explain our scheduling procedures and furnish them with our booking form.
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You submit product information to your Account Manager.
Applicable product information includes: |
- Samples and/or photos
- Specifications
- Inspection criteria
- Confirm inspection plan, sampling, AQL, audit type and/or reporting details
Your account manager will assist you with these as needed and will advise you where samples, if any, should be sent based on the service location(s). |
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Submit a service request. |
- You submit a request to your Account Manager for all new suppliers, products, revisions, audits, testing and other non-recurring services.
- For repeat inspections, after the first booking the factory contact completes and sends the booking form to our local office project coordinator.
- The requested service date and booking details are confirmed with all parties.
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Pro QC conducts the inspection, audit and/or other service. |
- The service is performed. The factory is advised of the results prior to our departure (inspections only).
- Reports and photos are reviewed by a Pro QC supervisor and then posted to our secure online database within 24 hours of completion.
- You and any others you designate receive an automated email notice when reports are uploaded.
- Additional actions will be required for on-hold, mis-inspections or rejected results. Your account manager will contact you for additional instructions, such as a reinspection if needed.
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