Customers are the most important assets any company has, even though they don't show up on the balance sheet.
- Berry -
AOQ
This is an acronym for average outgoing quality. This refers to the maximum percent of defective products that can go to a customer after inspection is performed by an acceptance-sampling plan. AOQ requires 100 percent inspection if defectives in a batch or lot of products exceed some minimum standard. This helps reassure customers that suppliers will deliver products that will not include more defectives than expected.
